UPS Shipping Damage

Inspect your packages thoroughly RIGHT AWAY.

Inspections should be done within 48 hours of Delivery to insure the proper handling of your claim!

Do not assume the items are undamaged because the box is undamaged.

If you receive your product and it appears to be Damaged or if you discover any Damage while the driver is there....

YOU SHOULD MARK SUCH DAMAGE ON THE DELIVERY RECEIPT AND/OR BILL OF LANDING WITH THE DRIVER. THE DRIVER MUST WRITE DOWN NEXT TO YOUR SIGNATURE, THAT THE ITEMS ARE BEING ACCEPTED, BUT THEY ARE DAMAGED.

Report Damage to UPS at: 1-800-742-5877

1. Give them the Tracking Number located on the box and arrange for Inspection or Pick Up.
2. Document this call with the date, person's name and any instructions they gave you.
3. Include This Information in Damage Report to Southern Home Comforts.

Then, Report Damage to Southern Home Comforts.

Email us with the Full Details at:

Contact Store Representative

We will Ship you a Replacement right away and Handle any Claim with the Carrier after the initial Reporting.

Return to Customer Service Menu